2025/7

Definitions

Domain:

It is the website address used to access it via the internet, such as example.sa. It is similar to the street name that leads you to a specific place on a map.

Subdomain:

It is not an independent domain, but rather an additional part that is added before the main domain, and is used to organize or customize a specific part of the site, such as: mail.example.sa or support.example.sa.

Extension:

The last part of a domain name, which comes after the last period in the web address, indicates the nature of the website/domain. For example:
.com for businesses, .org for non-profit organizations and associations, and .net for networks, telecommunications companies, or technology projects.

General Top Level Domains (gTLDs)

One type of domain is known as international domains, with common extensions such as .com, .net, .org, and .info.
These are typically used for businesses, organizations, or public websites. Example: example.com

Country Code Top Level Domains (ccTLDs)

One type of domain is a global domain with a local identity specific to countries, such as: .sa (Saudi Arabia), .ae (UAE), .jo (Jordan), .uk (UK). It is ideal for local companies or government entities within a country, such as company.sa. These domains are usually subject to regulations and instructions at the country level (for example, the Saudi domains .sa are regulated by the Communications, Space and Technology Commission CST).

Government domains .gov

One type of domain, and usually this type of domain is reserved for governments, universities, or military institutions, and no one can register it except with an official license.
For example, in the Kingdom of Saudi Arabia, the Digital Government Authority (DGA) is the regulatory body for government domains, and no institution can register official government domains except through the DGA platform.

 Premium Domains

Short domains or those with well-known names are the most in demand and the most expensive to register, for example: hotels.com

Extension:

The last part of a domain name, which comes after the last period in the web address, indicates the nature of the website/domain. Examples: **.com** for businesses, **.org** for non-profit organizations, and **.net** for networks.

Agent (Saudi domain registration agent):

T2 is an entity licensed by the Communications and Information Technology Commission (CITC) to register Saudi domains. It’s important to note that Saudi domains cannot be registered or transferred through international agents; their registration and management are restricted to licensed local agents only. However, they can be linked to services provided by international agents or service providers.
T2 has been an official registration agent licensed by the CITC since the end of 2022.

Recorder:

The account owner and domain applicant (client)

Administrative Coordinator:

The person appointed by the client/entity to manage the domain is the most important account, as he is the only one authorized to submit requests, modify domain data, manage it, and approve these requests.

Financial Coordinator and Technical Coordinator:

This is a pro forma account for communication purposes only with the relevant parties within the financial and technical team.

DNS Records:

These are settings used to link a domain name to various services, such as email or hosting. They are similar to instructions that tell the internet how to handle your domain name.

Control Panel:

It is a page or platform used to manage your services, such as domain modification, email setup, or order tracking and technical support.

Record A:

It is a type of DNS record used to point a domain to a specific IP address (server address). For example: example.sa → 192.0.2.1.

MX Record:

It is used to link the domain to the email service, so that messages are routed to the correct server.

TXT Record:

A text log within DNS settings, used for multiple purposes such as ownership verification or email security settings.

CNAME Record:

It is used to point a subdomain name to another domain name (not to an IP address).
For example, blog.example.sa can be made to point to example-blog.hosting.com.

AAAA Record:

It’s similar to an A record, but it’s used to point the domain to an IPv6 address instead of IPv4.
Example: example.sa → 2001:0db8:85a3::8a2e:0370:7334

SRV Record:

A log used to locate a specific service (such as a chat or voice server) within a domain.
It contains information such as the protocol, port number, and server name.

CAA Record:

This is used to identify which Certificate Authorities (CAs) are authorized to issue SSL certificates for your domain.
It helps increase website security and prevent the issuance of unauthorized certificates.

HTTPS Record:

A relatively recent record, used to improve the performance and security of websites over HTTPS.
It helps the browser discover the optimal settings for a faster, secure connection.

TTL (Time To Live):

This is the time that DNS servers are allowed to store a temporary copy of the log before requesting an update from the primary server.
It is usually measured in minutes or seconds, such as “60 minutes”.
The shorter the TTL, the faster the update response time; however, this may affect performance.

Administrative powers:

These are the permissions that define what a user can do within the system, such as adding, modifying, or deleting. They vary according to the level of access.

Google Workspace:

A service from Google that allows you to use a professional email address with your domain name (such as name@yourdomain.sa) in addition to other services such as Google Drive and Docs.

Microsoft 365:

A service from Microsoft that allows you to use professional email alongside online and desktop Office applications (Word, Excel, Outlook).

Verification/Authentication:

The process of verifying the user’s identity before granting them access, such as entering a username and password.

Professional email service:

It is an email service linked to your domain name, and used for business purposes, such as info@company.sa. It helps build a professional image and enhances customer trust.

T2 Market:

One of T2’s products is a comprehensive Saudi marketplace for all the essential digital solutions clients need to launch their businesses and establish an online presence. It’s the first Saudi marketplace for buying and selling technology services that cater to the needs of both individuals and businesses, allowing clients to manage all their services under one platform. T2 is the first and only Saudi marketplace for buying and selling digital IT solutions for individuals and businesses. It’s the starting point for all ambitious Saudi organizations and entities seeking to develop their businesses in line with Vision 2030. At T2, you’ll find ready-made, flexible, integrated, and professionally connected solutions that satisfy clients, from obtaining a verified Saudi domain name for your business, to official email addresses and security certificates for your website, in addition to many other technical services. T2 prioritizes customer satisfaction. We analyze and evaluate all client requirements with the help of a team of experts to develop services and enhance the customer experience.

Register / Create an account:

You can register or create an account using an active Google account (Single Sign On SSO) or by manually filling in account details for email.

1. Create an online account via Google

Click the “Continue with Google” button and select the desired account to create the account directly.

2. Create an account via email:

To create an email account, you must fill in the required information in the registration form:

● First Name: Enter your first name
● Last Name: Enter your last name
● Organization Name: Enter the name of your organization if the account is for a company (optional)
● Email Address: Used for login and communication
● Mobile Number: Phone number for communication and account activation
● Password: Enter a password that must contain:
at least one number, at
least one capital letter, at least
one special character, and at least
8 characters long

● Confirm your password: Re-enter your password to confirm.
● Agree to the terms and conditions.
● Enter the verification code (OTP):
After registration, a verification code will be sent to your mobile phone via SMS. This code is used only once and is necessary to confirm and activate your account.

● Account activation confirmation via email:
After completing registration, an email containing an activation link will be sent to your address. Click the link in the email to activate your account. You will not be able to log in until activation is complete.
After clicking the activation link in the email, you will be automatically redirected to the website where you will see the message “Your account has been successfully activated.”

● Forgot your password:
If you forget your password, you can recover it from the “Login” page using the “Forgot Password” option, provided that:
● The registered email address is valid and active.
● The mobile number linked to the account is available to receive the One-Time Password (OTP).
● You follow the verification steps and reset your password.
Note: If you cannot access the email address or mobile number, you may need to contact technical support and provide proof of account ownership.

Main menu:

The main menu on the T2 marketplace platform contains a set of essential sections that enable users to quickly and easily access all available digital services. It is designed to provide a seamless and straightforward user experience for both individual and corporate clients.

Sections on the homepage:

● Saudi and International Domains:

This section offers registration, renewal, or transfer services for Saudi and international domain names.

● Email service:

It provides a professional email creation service for your domain to professionally manage your business from Microsoft 365 and Google Workspace service providers.

● SSL Certificates:

Purchasing and installing SSL certificates allows you to secure your website and protect visitor data from major service providers SectiGo and GoGetSSL.

● Websites and Hosting:

You can inquire about a service for creating and hosting a website, as well as services for linking it to a domain.

● Messages (Msegat):

The “Messages” platform, a product of T2, helps build communication within your application. It provides everything you need to connect with your customers.

● Blogs:

It contains educational articles, news, and lessons that help the user benefit from the services available on the platform.

● My Account:

A side menu appears after logging in, which is an icon with the letters of the account name, allowing quick access to account settings, orders, purchases, and platform services.

● Shopping cart:

The products you have added are displayed in preparation for purchase.

● Change language:

You can switch between Arabic and English.

● Domains:

The list of domain services
includes the following:

● New scope:

To register a new domain name, whether it is Saudi or international.

● Domain transfer:

To transfer a pre-registered domain from another registrar to the T2 marketplace with the possibility of automatic renewal for an additional year upon completion of the transfer.

● Scope renewal:

A service that allows you to extend the domain usage period before it expires, so that your site remains active without interruption.

● Restore range:

A service that allows you to retrieve your domain if it has expired, within 30 days of the expiry date.

● Possession or ownership of a domain:

A service that allows you to transfer ownership of your domain to another user within the platform.

● Editing the data of a registrar or administrative coordinator:

To update the domain owner’s data or the registered administrative coordinator’s information in case the domain’s registered data cannot be accessed.

Accessing the domains section:

To access domain services, follow these steps:

1. From the main menu at the top of the page, click on the “Domains” option.

2. A list will appear containing a range of services related to domain name management.

3. Choose the service you wish to benefit from
(e.g., registering a new domain, transferring a domain, renewing a domain, restoring a domain, acquiring a domain, modifying the data of a registrar or administrative coordinator).

New range

1. Accessing the “New Domain” page:
From the main menu at the top of the page, select “Domains,” then click on “New Domain.” Alternatively, you can use the domain name search field on the homepage.

2. Search for an available domain:
You will be directed to the domain search page.
On this page, you can enter the domain name you wish to register in the search box.

3. Search options:

○ Press the “Search” button to perform a quick search for domain availability.

Alternatively, select “Advanced Search” if you wish to filter results or search with additional AI-assisted criteria. You can also choose a domain name based on the entity’s registered name in the commercial register or other official documents (see the definition of official documents required for domain name acceptance).
Note: If the domain name is unavailable for registration, it is recommended to try multiple domain names.

Starting tips for the client when choosing a domain

1. Choose a name that is easy to remember and write.

2. Make sure there are valid official documents proving the domain name’s connection to the entity (commercial registration, trademark certificate, e-commerce store documentation or deposit document, license, etc.)

3. Choose a domain name that is as clear and short as possible.

4. Choose the appropriate extension for your business (business → .com, local → country domain, shop → .shop).

5. Register the domain early before someone else takes it and protect the name by registering all available related extensions.

Domain search results

After entering the domain name and pressing the “Search” button, the search results page will appear, which contains the following information:

1. Filtering results by domain type:

○ All: Displays all available search results.
○ Saudi domains: such as .sa, .com, .sa
○ International domains: such as .com, .net, .org, and others.

Advanced scope search using AI in accordance with CST regulations

Advanced search mode uses artificial intelligence to analyze user needs and suggest suitable domain names. The accuracy of results can be improved by providing additional information during the search process.

Please select the appropriate domain type for you:

● Business scope:

Please fill in the following information:
• Trade name
• Trademark (optional)
• Sector type

● Personal scope:

Please fill in the following information:
• First Name
• Last Name.
After clicking the “Prepare” button, a list of available domain names will appear based on your selected criteria:
● Each domain name will display its annual registration price.
● You can click the shopping cart icon to add the domain name to your cart.
● Be sure to review the domain name carefully before adding it.
We recommend registering domains with the same name but different extensions related to your business to protect your brand (e.g., example.sa, example.com.sa, example.السعودية).
If you wish to modify your search criteria, you can click the “Edit Search” button to return to the options page and change the data.

2. Display the status of each domain:

○ If the domain is already registered, the word “Registered” will appear in red and it cannot be registered or reserved.
○ If the domain is available for registration, you will see:

● Registration price: Annual price (a price that is renewed annually to own the domain)
● Add to cart button to continue the purchase process.
● Domain type and description (e.g., a general Saudi domain, or a global corporate domain).

  Tip: If the domain name you entered is already registered, try modifying it by adding a relevant word from your business, your company’s official name, or a relevant number to obtain an available name.
Domain Registration Requirements:
● Only Saudi domain names must be registered, which includes the specific requirements, commercial conditions, and prohibited domain names. For more information on prohibited domains, please visit the Saudi Domain Name Registration page.
○ The domain name must be the name of the entity that wishes to own the domain.
○ The domain name must be a logical abbreviation of the entity’s name.
○ The domain name must be derived from the entity’s name as registered in the Commercial Register or the required documents for domain registration.
○ The domain name must be compatible with or shared from a registered trademark owned by the entity registered in the Commercial Register.
○ The domain name must have a close relationship with the entity registered in the Commercial Register.
You can visit the link for the criteria for determining the relationship between a domain name and the registrant: https://help.nic.sa/ar/registrant-domain-relationship-criteria/

   Steps to complete the order:

● After selecting the domain you want to register, the domain will appear in the basket.

● Next to the domain name, you choose the subscription period (one year, two years, three years, …up to 10 years).

● The price updates automatically based on the duration you selected.

● If you have a discount coupon, write the code in the “Discount Coupon” box and then press the “Verify” button to apply the discount.

● The total amount after the discount (including tax) is shown to you.

● If you want to delete the domain, click on the trash can icon next to the domain.

● When you are ready to pay, press the “I am ready to pay” button, fill out the service form, and pay the required amount.
● Make sure to complete the request approval step via the administrative coordinator’s email so that the request is officially approved.

– Domain transfer:

Transferring a domain to the platform

1. Access the “Domain Transfer” section:

From the main menu at the top of the page, select “Domains”, then click on “Transfer Domain”.

2. Enter the domain name you want to transfer:

You will be redirected to the domain transfer page.
On this page, you can enter the domain name you wish to transfer in the search box.

3. Starting the transfer process:

Before starting the transfer process, the following points must be considered:

The general procedures for transferring a Saudi domain name from one registrar to another
prohibit transferring a domain name within the first sixty (60) days of domain name registration, and also within sixty (60) days of the last registrar’s completed transfer request.
A domain name cannot be transferred if the domain name registration expires within five (5) days of
the transfer process. The transfer fee includes a one-year renewal fee only.
All transfer requests are subject to review by the Communications and Information Technology Commission (CITC), which, as the regulatory body, has the right to review any request before or after the transfer is completed.
After entering the domain name and clicking the “Transfer Domain” button, detailed steps will appear explaining how to complete the transfer.
The steps vary depending on the domain type (Saudi or International), and you can select the domain type from the top.

Steps to transfer Saudi domains

1. First, go to the main website of your current (previous) registration agent and obtain the Auth Code. Enter the domain name you want to transfer using the provided button.
2. On the transfer page in the marketplace, enter the domain name and the verification code you received from your current registration agent.
Fill out the required form and agree to the terms and conditions. A message will be sent to the administrative coordinator’s mobile number and email address.
3. Open the link sent to your email address and enter the verification code sent to your mobile number. Then, agree to the terms and conditions to view the code.
4. Click the “Transfer Domain” button after registering on the T2 Domain website.
5. Enter the domain code in the Auth Code field, along with the domain name.
6. Confirm the request by agreeing to the terms and conditions.
7. You will then receive a message on the administrative coordinator’s mobile number and email address approving the transfer.
8. Pay the fees to complete the transfer. The domain will be transferred and renewed for an additional year. The transfer process must be completed within a maximum of 5 days. If payment is not received within 5 days, the request will be automatically canceled.

Steps to transfer global domains

● Check if your domain is active and unlocked
. ● The domain must have been registered for at least 60 days.
● The domain must have at least 14 days remaining before expiry.
● Obtain a valid authentication code
. ● You will receive an email confirming the domain transfer.
● The domain transfer process takes 5 to 7 days to complete.

Fill out the transfer request form:

After reviewing the transfer steps, you will be directed to a domain transfer request form.

Follow these steps to fill out the form:

● In the “Domain Name” field: The domain name will be automatically filled in based on what you entered in the previous step.
● In the “Authentication Code” field: Enter the authentication code (EPP code) you received from your current domain registrar.
● If you don’t have the code, click the link below the field for instructions on how to obtain it from your previous service provider.
● Next, select the option to agree to the “SOUQT2 Terms and Conditions and Privacy Policy” by checking the box.
● Click the “Next” button to proceed to the next step.

Invoice:

On the invoice page, you will see the transfer cost details. These include:
● Domain name.
● Registration period.
● Price inclusive of tax.
● Option to add a discount code (if available).

Review the information, then press the “I’m ready to pay” button to proceed to the payment page.

Payment:

● Choose your preferred payment method (such as STC Pay, Mada, Mastercard, Visa, Apple Pay)
. ● Enter your payment details accurately.
● After completing the payment, you will receive a confirmation message, as well as email and mobile notifications.
● We assure you that we never save your card details. For automatic renewal, the electronic payment gateway is simulated to complete the renewal process.

Important information:

After payment, the system immediately begins processing the transfer request. The domain is transferred within 24 hours to 5 business days.

– Scope renewal

Domain renewal on the platform:

Access the “Domain Renewal” section:

From the main menu at the top of the page, select “Domains”, then click on “Renew Domain”.

Select the domain name you wish to renew:

You will be redirected to the domain renewal page.
On this page, you can click the “Select” box to view a list of domains associated with your account.

Starting the renovation process:

After selecting the domain from the list, press the “Renew Domain” button.

After selecting the desired domain, you will be taken to the “Domain Information” page, which includes the following options:

1. Choosing the scope:

The domain name you selected is displayed here; you can change it if you wish, via the menu.

2. Determining the renewal period:

Choose the domain renewal period from the list (example: one year, two years…).

3. Activate the “Renew domain?” option:

You can enable this option to automatically renew your domain upon expiry, ensuring its continued operation. To
do so, select the option to agree to the “SOUQT2 Terms and Conditions and Privacy Policy” by checking the box.
Click the “Next” button to proceed to the next step.

Invoice:

On the invoice page, you will see the renewal cost details, including:
● Domain name.

● Renewal period.

● Price includes tax.

● You can add a discount code (if available).
Review the information, then click the “I’m ready to pay” button to proceed to the payment page.

Payment:

● Choose the appropriate payment method (such as Mada, Visa, Apple Pay).

● Enter your payment details accurately.

● After payment is completed, you will receive a message confirming the success of the transaction, in addition to receiving notifications via email and mobile phone.

● Make sure to complete the step of obtaining approval from the administrative coordinator via their email for the renewal request to be officially approved.

– Restore range

Recovering an expired domain on the platform

Access the “Domain Recovery” section:

From the main menu at the top of the page, select “Domains,” then click “Restore Domain.”
Select the domain you want to restore:
You will be taken to the domain restoration page.
On this page, you can click the “Select” box to view a list of expired domains associated with your account.
Submit a restoration request:
After selecting the domain from the list, click the “Restore Domain” button.
You can restore the domain within 30 days of its expiry date
if it has not been restored by the current registrar. After the 30-day period, the domain will be available for registration with all agents.

Important points before restoring the domain:

1. The domain must be expired in order to submit a domain restoration request.

2. You can earn more range within 30 days of the expiry date, after which it becomes available to others.

3. The range is restored for one year only. Ensure automatic verification of the hashing check.

4. If your domain is still active, you can renew it directly through the “Renew Domain” option.
For more information, visit CST: https://help.nic.sa/en/regulation/
Note: If there are no expired domains in your account, you will see the message “No domains to restore.”

– Domain possession:

Transferring domain ownership to another person on the platform

Accessing the “Domain Ownership” section:

From the main menu at the top of the page, select “Domains,” then click “Own a Domain.”
Enter the domain name you want to transfer:
You will be directed to the domain transfer page.
On this page, enter the domain name you wish to transfer in the input field.
Start the acquisition process:
After entering the domain name, click the “Start Now” button to begin the ownership transfer process.
You can transfer a domain for any reason, such as:
● Selling a business
● Changing the brand
● Or any other reason that requires a secure and seamless transfer of ownership.

Important points to consider before proceeding with domain acquisition:

1. The new registrant must be eligible to register the domain according to the terms and conditions of the Domain Name Registration Regulations.
2. The new registrant is responsible for the continued hosting of the domain.
3. In the event of cancellation of the application, all concerned parties will be notified.
4. An application is considered received by SouqT2 only after approval by the administrative contact; otherwise, it will not be considered received and will remain pending.
5. Pending applications are automatically rejected after one week.
6. If the administrative contact does not receive the activation message, the account holder can request that it be resent.
7. All correspondence related to the application will be sent to the account holder and the administrative contact.
For more information, visit CST: Steps to Transfer a Domain

How to transfer domain ownership:

● Start Transfer: Begin the process by filling out the transfer form with the required information.
● Verification: Our team will verify the request and ensure the accuracy of all information.
● Confirmation: The owner of the domain you are requesting will review the request and, if they still wish to transfer ownership, will either accept or reject it.
● Completion: The transfer is complete! The new owner now has control of the domain.

Fill out the domain ownership transfer request form

1. Domain name:

You must write the domain name you wish to transfer.

2. Email address of the current owner management coordinator:

You are required to enter the email address of the administrative body currently responsible for the domain.

3. Reason for domain request:

Here you write a short title that explains the reason (e.g., “Transfer of ownership due to sale of the project”).

4. Details of the reason for the transfer:

In this field, explain in
detail why you want to acquire the domain in advance and your relationship with the current owner.
Next, select the option to agree to the “SOUQT2 Terms and Conditions and Privacy Policy” by checking the box.
Click the “Next” button to proceed to the next step.
The application form will then be displayed.

– Data modification or administrative registration:

This option is used if you are unable to contact the administrative coordinator or if you wish to modify the registrant’s data, in order to facilitate the domain transfer process.

Accessing the “Edit Data or Administrative Registration” section:

From the main menu at the top of the page, select “Domains,” then click “Edit Data or Admin Registration.”
Enter the domain name you want to edit:
You will be directed to the data editing page.
On this page, enter the domain name you wish to edit in the input field.

Start the editing process:

After entering the domain name, press the “Start Now” button to proceed to the data modification form and begin the process.

How to edit data or register administratively:

1. Enter the domain name you wish to modify.
2. Fill out the form with the new modification information
. 3. A file containing the new modifications will be sent to the Chamber of Commerce for approval
. 4. Attach the stamped file to your modification request
. 5. The administrative coordinator will confirm your request via email and mobile.
6. You will be notified of the result if your modification request is approved.

Fill out the data modification form or administrative registration:

To make a change to user data or register a new administrative coordinator, the modification form must be filled out by following these steps:

1. Enter the domain name:

Enter the domain name whose details you wish to edit,
then click Next to proceed to the next step.

2. Fill in the coordinators’ data:

In this step, you will see fields to fill in the data for the coordinators associated with the domain. The following data must be entered accurately:
● Domain Agent Number: The number assigned to the agent associated with the domain
. ● Full Name: The coordinator’s full name.
● Organization Name: The organization or institution where the coordinator works.
● Email: The coordinator’s official email address.
● City: The city where the coordinator resides.
● Full Address: The coordinator’s detailed address.
● Mobile Number: The mobile number with the country code (starting with +966).

3. Identifying the administrative coordinator:

In the “Administrator” section, select one of the following options:
● Same registrar: If the registrar is the same person as the domain owner.
● Other person: If you want to register a new registrar who is different from the existing registrar.

Important notices regarding data modification or administrative registration:

● First warning:

The administrative coordinator is the only coordinator who has the authority to fully manage or modify the domain (DNS management, server name modification, domain renewal and restoration…).

● Second warning:

After completing the required information, a verification file from the Chamber of Commerce will be uploaded and attached to the application.
Next, select the option to agree to the “SOUQ T2 Terms and Conditions and Privacy Policy” by checking the box.
Click the “Save and Confirm” button to submit the application.
If you wish to withdraw, you can click the “Cancel” button.

Professional email services:

This service allows you to create a professional, custom email address using your domain name (e.g., info@yourcompany.sa), enhancing your professional presence and increasing customer trust when they contact you. This service is a leading business solution that adds a professional touch to your official communications with clients and partners.

Currently, the service is available through two main categories:

● Google Workspace
● Microsoft 365

Each category includes several types:

 Microsoft 365

Microsoft’s email service with a suite of Office applications such as Outlook, Word, and Excel.

Types:

● Business Basic
● Exchange Outlook Plan 1
● Exchange Outlook Plan 2
● Business Premium
● Business Basic Standard

  Business Basics

An email service designed for everyday business use, allowing the creation of an official email address with the domain name.

Features:

● Web and mobile versions of Office apps only
● Chat, calls, and meetings supporting up to 300 participants
● 1 TB of cloud storage per user
● Official business email
● Standard security
● Technical support via phone and web anytime

Business Standard

An advanced service for companies that need more sophisticated tools than Basic, providing integrated office applications.

Features (in addition to Basic):

● Desktop versions of Office applications with enhanced features
● Easily host webinars
● Manage attendance and generate reports
● Manage client appointments

 Business Premium

A comprehensive email service designed for businesses, combining formal email with additional business features such as user management and cloud integration. It is used in commercial environments that require a complete and professional solution.

Features (in addition to Business Standard):

● Advanced security
● Data access and control
● Protection against cyber threats

Exchange Outlook Plan 1

A cloud-based email service based on Microsoft Exchange, suitable for small and medium-sized businesses that need professional email to manage internal and external communication.

Features:

● 50 GB mailbox and messages up to 150 MB
● Outlook on the web: A superior browser experience
● Focused inbox: Makes it easy to keep track of your most important emails
● Automatically archives older messages

Exchange Outlook Plan 2

Microsoft Exchange is an advanced email service, designed for organizations that require more extensive and flexible professional email management.

Features:

● 100 GB inbox and messages up to 150 MB
● Data Loss Prevention (DLP)
● Voicemail service with call answering and a user interface for connecting with other devices

note:

All these services can be activated and linked to your domain directly through the T2 platform control panel, and you will receive login details via email after purchase.

Google Workspace

Google’s professional email service, Gmail, lets you use your own domain name and integrates with Google tools like Drive and Calendar. It’s suitable for all types of businesses, from small to large corporations.

Types:

● Business Starter
● Business Standard
● Business Plus

Business Starter

A basic email service designed for small or startup businesses, allowing the creation of official emails with a domain name at low costs.

Features:

● Dedicated and secure business email
● Video meetings with up to 100 participants
● 30 GB of cloud storage per user
● Administrative and security controls
● Basic support

Business Standard

A professional email service designed for medium-sized businesses, offering enhanced management options and more storage space.

Features:

● Dedicated and secure email for business activities
● Video meetings with up to 150 participants and the ability to record meetings
● 2 TB of cloud storage per user
● Administrative and security controls
● Basic support

Business Plus

An email service designed for large or advanced businesses, providing a professional setup and extensive options for managing mail and users.

Features:

● Dedicated and secure business email
● Video meetings with up to 150 participants and the ability to record meetings
● 2 TB of cloud storage per user
● Management and security controls
● Basic support (paid upgrade available for advanced support)

Complete your email package request:

After selecting the appropriate package from the email section, it will be automatically added to your cart.
Upon accessing your cart, you will see your order details, including:
● Package name (e.g., Microsoft 365 Business Basic).
● Number of users (you can choose the number of users).
● Subscription period (automatically renews after one year).
● Price including tax.
● Option to enable or disable automatic renewal.
● Discount code entry field (if applicable).

You can also choose from recommended products such as security certificates or subscribing to messages.

Safety certificates:

The T2 platform offers a variety of digital security certificates from Sectigo and GOGETSSL, to suit different types of commercial, personal, or large enterprise websites.

Types of Sectigo certificates:

1. Essential SSL

A certificate to secure only one domain, ideal for personal or small business websites.

Features:

● One domain
● Allow domain name change
● Free reissue
● SSL validator
● IDN
● 256-bit encryption strength
● SHA-256
● RSA/ECC
● Unlimited server license
● Smartphone support

2. PositiveSSL Multi-Domain

A certificate to protect several different domains within a single certificate, suitable for companies or individuals who manage more than one site.

Features:

● Multiple domains
● Allow domain name change
● Free reissue
● SSL validator
● IDN
● 256-bit encryption strength
● SHA-256
● RSA/ECC
● Unlimited server license
● Smartphone support

3. PositiveSSL

A certificate to protect a single domain, suitable for sites that need to secure a simple and effective connection at a low cost.

Features:

● One domain
● Allow domain name change
● Free reissue
● SSL validator
● IDN
● 256-bit encryption strength
● SHA-256
● RSA/ECC
● Unlimited server license
● Smartphone support

4. PositiveSSL Wildcard

A certificate to secure a primary domain and all its subdomains, useful for sites that use more than one service or section within the same domain.

Features:

● Subdomains
● Allow domain name change
● Free reissue
● SSL validator
● IDN
● 256-bit encryption strength
● SHA-256
● RSA/ECC
● Unlimited server license
● Smartphone support

5. PositiveSSL Multi Wildcard

A comprehensive certification to secure multiple main domains and all their subdomains, ideal for large organizations that own a diverse number of sites and services.

Features:

● Multiple domains
● With SAN (supports alternative names)
● 250 SAN Max
● Allow domain name change
● Free reissue
● SSL validator
● IDN
● 256-bit encryption strength
● SHA-256
● RSA/ECC
● Unlimited server license
● Smartphone support

6. Essential SSL Wildcard

A certificate that secures a primary domain and all its subdomains, ideal for sites that have multiple sections under the same domain.

Features:

● Subdomains
● Allow domain name change
● Free reissue
● SSL validator
● IDN
● 256-bit encryption strength
● SHA-256
● RSA/ECC
● Unlimited server license
● Smartphone support

GOGETSSL security certificates

1. Multi-Domain SSL

One certificate to secure several different domains (e.g., example1.com and example2.net), suitable for users or companies who own more than one website.

Features:

● Flex SSL
● With SAN
● Allow domain name change
● Free reissue
● SSL validator
● IDN
● 256-bit encryption strength
● SHA-256
● RSA/ECC
● Unlimited server license
● Smartphone support

2. Domain SSL

A basic certificate for securing only one domain, suitable for personal websites or small online stores that need simple and quick protection.

Features:

● One domain
● Allow domain name change
● Free reissue
● SSL validator
● IDN
● 256-bit encryption strength
● SHA-256
● RSA/ECC
● Unlimited server license
● Smartphone support

3. Secure Domain SSL

A certificate designed to secure the domain in an encrypted and protected manner, providing greater trust among visitors, suitable for sites that deal with sensitive data or logins.

Features:

● Flex SSL
● With SAN
● Allow domain name change
● Free reissue
● SSL validator
● IDN
● 256-bit encryption strength
● SHA-256
● RSA/ECC
● Unlimited server license
● Smartphone support

4. Public IP SAN

A certificate that secures a public IP address (instead of a domain name), used in specific cases such as internal systems or private networks that rely directly on IP addresses.

Features:

● Multiple domains/IP addresses
● With SAN
● Allow domain name change
● Free reissue
● SSL validator
● IDN
● 256-bit encryption strength
● SHA-256
● RSA/ECC
● Unlimited server license
● Smartphone support

5. Wildcard SSL

A certificate that secures a primary domain and all subdomains from it, ideal for organizations that manage multiple departments or services under the same domain.

Features:

● Unlimited subdomains
● Domain name change allowed
● Free reissue
● SSL validator
● IDN
● 256-bit encryption strength
● SHA-256
● RSA/ECC
● Unlimited server license
● Smartphone support

Complete SSL certificate application

After selecting the appropriate certificate from the SSL Certificates section, it will be automatically added to your shopping cart.
Upon entering your cart, you will see your order details, including:
● Certificate name (e.g., PositiveSSL Multi-Domain).
● Service provider (e.g., Sectigo).
● Subscription period (one year).
● Price including tax.
● Option to enable or disable automatic renewal.
● Discount code entry field (if applicable).

Review all the information, then click the “I’m ready to pay” button to proceed to the payment page.

Payment:

● Choose your preferred payment method (such as Mada, Visa, or Apple Pay).
● Enter your payment details accurately.
● After completing the payment, you will receive a confirmation message, and a notification will also be sent to your email and mobile phone.
● Ensure that the administrative coordinator approves your request via their email.

Websites and Hosting

Website building

A service that allows you to easily create a website from scratch without the need for programming knowledge, using ready-made and easy-to-use tools. To learn more, click on the Contact Us button.

Parking Pages

A service that allows you to display a temporary page on your domain from the moment your trademark is registered, containing contact information for your business. To learn more, click the Contact Us button.

Website Hosting

Reliable hosting to run your website, with multiple space options and technical support. To learn more, click the Contact Us button.

Messages:

The Messages platform is a leading platform to facilitate communication between you and your target customers by providing them with essential and professional tools, which paves the way for sending all types of SMS messages to target groups in a safe and secure environment with more satisfactory results in record time and at the lowest possible cost. It was created by T2 Company.

Message packages:

● Bronze Package:

4,000 messages – suitable for small or seasonal uses.

● Silver Package:

10,000 messages – ideal for medium-sized businesses and continuous communication with customers.

● Titanium Package:

25,000 messages – designed for large businesses or intensive marketing campaigns

Blogs:

Educational and informative articles to help you understand domain name services, hosting, email, and more.
They also provide helpful tips for building a strong and professional digital presence.

My Account menu

Clicking the “My Account” button at the top of the page will open a sidebar containing all the sections related to managing your account, including:
● Dashboard: To monitor your activity on the platform.
● Account Settings: To update your personal information or change your password.
● Purchases and Returns: To view purchase invoices and previous return requests.
● My Orders: To track the status of current or past orders.
● Domains: To manage domains, renew them, or modify settings.
● Email Service: To access and manage your email plans.
● Security Certificates: To view and manage SSL certificate renewals.
● Messages: To view alerts and important messages related to your account or products.
● Log Out: To securely log out of your account.

Control panel:

Upon logging into the control panel via “My Account”, the user can access all details of the registered services.

It shows you an overview of the products:

● Domains : Active, Pending, Rejected, Expired, with total number of domains.
● Email : Same classification (Active, Pending, Rejected, Expired).
● Security Certificates : To track the status of SSL certificates associated with domains.

Domains:

From the top of the page:

● You can click the “Register a new domain” button if you want to add a new domain.
● Or click the “Transfer domain” button if you want to transfer an existing domain to this account.

Domain filtering:

Below the buttons, you can use filter buttons to view domains by their status, such as:
All – Active – Pending – Awaiting Deletion – Rejected – Deleted – Transferred to Another Proxy – Awaiting Modification

By clicking on the arrow next to each domain, you will enter the domain management to view status information, entity information, document information, and DNS management. (All information related to the domain and its management):

Case information:

● Domain name.
● Usage.
● Current status: “Active.”
● Activation date. ●
Expiration date
. ● Duration.
● Quick Action Buttons (Top of Page):
At the top of the domain details page (on the left), you will find two main buttons:
● “Renew Domain” button: By clicking it, you can renew the domain directly without having to navigate to other pages.

● “Delete domain” button: Allows you to permanently delete the domain from your account (it is recommended to check before doing so).

Information about the registered entity includes:

● Registrar’s Name.
● Full Entity Name.
● Type of Activity.
● Sector Type.
● Number of Employees.
● Country – City – Address.
Document Information
● Document Type.
● Unified Establishment Number.
● Registration Status.
● Commercial Registration File.

DNS management:

Within the domain settings and after activating the domain, you can manage the DNS settings as follows:

Server names:

● A list of added servers appears (such as ns01.t2.sa and ns02.t2.sa).
● Server names can be modified.
● There is a “Reset to Default Settings” option.
● Server names are like internet directories. They translate domain names into IP addresses, helping browsers find websites.
● If you need to modify a server name, you must contact your hosting provider to make any necessary DNS connection or changes, as DNS management for the domain is with the hosting provider.

DNS records:

This section allows users to manage their domain’s DNS records, such as linking the domain to an IP address, routing mail, or assigning name servers. A security measure in DNS management is the use of digital signatures to authenticate DNS data, ensuring its integrity and protecting it from tampering.
Upon accessing “DNS Management,” a list of all added records will be displayed.

Each record contains the following elements:

● Type:
Specifies the record type, such as A, CNAME, MX, NS, TXT, etc. Each type is used for a different purpose.
● Name:
Used to specify the part of the domain you want to link to, such as www or a subdomain, or leave it blank to apply it to the main domain.
● Value:
Indicates where the record is directed, such as an IP address, a specific server URL, or an email address.
● Duration (TTL):
Specifies how long the record will remain in cached memory (in minutes) before being updated.
● Actions:
Each record displays icons for controlling it, such as editing or deleting. You can also add new records.

If DNS records are modified or added to, there is a propagation period for the records before the changes take effect on the internet. This period usually takes from 30 minutes to 24 hours depending on the type of record and the service provider, and in some cases it may reach 48 hours or even 72 hours.

DNSSEC:

DNSSEC is a security system that adds digital signatures to DNS data. This helps ensure that the responses users receive are genuine and not forged, preventing identity theft or data manipulation.

What happens when it’s activated?

● Your DNS records are secured with digital signatures.
● This ensures user protection against manipulation or misdirection.
● It enhances the credibility of your domain online.

Activation method:

Simply move the toggle switch to activate DNSSEC on your domain.

Additional feature:

When you use SOUQ T2’s DNS servers, you get additional threat protection and a safer browsing and routing experience.

– Request a verification code:

Requesting an authentication code for domain transfer: 
● Used to transfer a domain to an external registrar.
● When you click “Request Code”, an authentication code is sent to the email address associated with the domain administrator.

Request for proof of registration document

● Used when domain ownership needs to be proven (e.g., for use in official circles or disputes).
● The document is sent to the administrative email address associated with the domain upon request.

– Coordinators’ Management:

Definition of entities within the Coordinators’ Department:

1. The recorder:

The registrar is the person or entity that officially owns the domain.
They represent the party who purchased the domain and are primarily responsible for it.
Required information for the registrar:
● Full Name
● Email Address
● Mobile Number
● Country
● City
● Address

2. Administrative Coordinator:

The Administrator is the legally authorized person to manage the domain.
The Administrator is the only entity with full authority to modify and configure the domain, such as:
● Modifying domain settings
● Managing and updating DNS records
● Modifying server names
● Renewing or restoring the domain.
Required information for the Administrator:
● Full name
● Email address
● Mobile number
● Country
● City
● Address
● – You can submit a request to modify the Administrator’s information, and the Administrator must approve the changes to the existing data. If requesting a change to the Administrator’s email address, approval must first be granted from the Administrator’s current email address, and then confirmation of approval for the new email address to be officially approved.

3. Technical Coordinator:

He is the person responsible for the technical aspects of the domain, such as technical settings and hosting matters, but without full administrative powers (a formal coordinator without powers, and usually the same as the administrative coordinator or domain registrar).

Required information for the technical coordinator:

● Full Name
● Email Address
● Mobile Number
● Country
● City
● Address

4. Financial Coordinator:

He is responsible for matters related to payments and invoicing for the domain, such as renewing the subscription or receiving service invoices (a nominal coordinator without powers, and usually the same as the administrative coordinator or domain registrar).

Data required for the financial coordinator:

● Full Name
● Email Address
● Mobile Number
● Country
● City
● Address

Email Services section in the control panel:

Upon accessing the “Email” page in the control panel, you will see a list of all email accounts registered within the system. This list includes the following information:

1. Email type:

It displays the name of the plan being used, such as:
Microsoft 365 Business Basic
, and it shows the type of subscription or package.

2. Activation date:

This is the date the email account was activated.
Example: September 4, 2023

3. Expiry date:

This is the date your email subscription expires.
Example: September 4, 2024 or August 29, 2025
(depending on your plan and annual renewal).

4. Number of users:

The number of users associated with this subscription is displayed.
Example: 1 user

5. Status:

This indicates the current email status, which is one of the following:
● Active: The service is currently working without problems.
● Expired: The subscription has expired and has not been renewed. ● Rejected: The email is
being managed by another party.
● Recovered: The email has been recovered after expiration or deletion.

6. Sorting options:

You can use the filters above to view accounts by status, such as:
● All – Active – Rejected – Expired – Recovered

Security Certificates (SSL) Section:

When you access the “Security Certificates” page from the control panel, a list of all certificates associated with your account will appear, containing the following details:

1. Type of certificate:

It explains the type of security certificate used, such as:
SSL Positive
, which is a security certificate to protect data and encrypt the communication between the site and the visitor.

2. Activation date:

This is the date the certificate was activated and the service began operating.
Example: September 17, 2024 or December 13, 2024

3. Expiry date:

This is the date on which the certificate expires, and it must be renewed before that date to avoid the protection stopping.

4. Customer Service:

The service provider, such as
Sectigo, offers

5. Status:

This indicates the current status of the certificate, which can be one of the following:
● Active: The certificate is active and functioning.
● Delegated: The certificate is under the administration of a third party.
● Reinstated: The certificate has been reinstated after cancellation or expiration.
● Expired: The certificate has expired and has not yet been renewed.

6. Sorting options:

There are filters at the top of the table that allow you to view certificates by their status:
All – Active – Rejected – Refunded – Expired

Issuing a new security certificate

To issue a new security certificate to protect your site, follow these steps:

1. Access the control panel
from the main menu and select “Security Certificates.”
2. Click the “New Security Certificate Registration” button
(this button is located at the top and is blue).
3. Select the required certificate type
; a list of available certificate types will appear.

Messages:

Through the Messages section, you can manage your message packages and track their status. The following details are displayed for each package:
● Package Type:
The name of the activated package (e.g., Bronze, Silver, Titanium).
● Username:
The identifier or account used to link to the package.
● Activation Date:
The day the package became active.
● Expiry Date:
The day the package expires.
● Status:
Indicates whether the package is “Active,” “Expired,” or “Refunded.”
● New Messages Service Registration Button:
Used to add purchases and refunds.

View details of purchases and returns:

You can access the Purchases and Returns page through your control panel, where all your purchased or returned orders are displayed.
Upon accessing the page, you will see the following elements:
Filters at the top of the page:
These filters are used to sort orders by their status, and are as follows:
All – Accepted – Pending – Rejected – Returned

Filter the results:

You can use the search box to filter results by service name or other information.
The table displays detailed information for each purchase or return you have made, and includes the following columns:

Service: The name of the domain or service purchased.
Purchase Date: The date the purchase was made.
Activation Date: The date the service was activated.
Amount: The price of the service in Saudi Riyals.
Order Status: Indicates the order status, such as (Accepted – Pending – Rejected – Returned).
View: A button that allows you to view order details.
When you click the “View” button next to any order in the Purchases and Returns list, the order details will be displayed, including:
● Cart Items: The name of the purchased service

● Total amount paid: Order value

● Purchase date: The date on which the order was executed.

● Tax ID number: The tax registration number associated with the invoice.

● The option to download the payment receipt as a PDF file.

● The refund button if the product is returnable.

Submit a refund request:

When you click the “Refund” button, an interface titled “Refund Request” appears, which includes:
● Service name.
● Number of years/users.
● Total amount.
● Status.

Important note:

You can submit a return request within 25 days of the rejection date.
If your request is pending, you must contact technical support before submitting your return request.
● After verifying your information, click the “Return” button to submit the request, or “Cancel” to withdraw.

My requests:

You can access your orders through the control panel, where all your purchased orders are displayed:
● Order Type: Indicates the type of transaction, such as “Domain Renewal” or “Domain Registration”.
● Order Number: A unique reference number for each order, which can be used for inquiries or tracking.
● Order Date: The day the order was submitted.
● Order Completion Date: The day the transaction was successfully completed.
● Status: Shows the order status, such as (Accepted, Pending, Rejected).
● Filter results from top to bottom by status, such as: “All – Accepted – Pending – Rejected – Returned”.
● View: A button that allows you to access the complete order details.

When you click the “View” button, all the order details will be displayed. The following information will be shown:

Order details:

● Domain name: Example: .السعودية
● Number of years : 1 year
● Application date
● Application completion date

Information about the entity:

● Registrant’s Name
● Activity Type
● Sector Type
● Number of Employees
● Country
● City
● Address
● -You can also request to resend the administrative coordinator’s acceptance email from here, so that the administrative coordinator can approve the request if he has not approved it previously.

account settings :

In this section, you can manage your personal information and control your account’s security options.
Account settings allow you to update details such as your name and mobile number, change your password, country and city, and customize usage preferences to suit your needs.

The account settings contain:

Personal information:

You can edit your basic information, including:

● Personal photo.
● Full name.
● Address.
● City.
● Email address (with verification).
● Mobile number.

Account information:

● Login details.
● Change your current password.
● Opt in or unsubscribe from receiving promotional campaigns.
● Reset your password if forgotten.
● Delete your account.

Billing and payment methods:

● Displaying active products
● Service name: Displays the domain name (e.g., tt2.com.sa).
● Purchase date: The date the domain was purchased or renewed.
● Payment method: The method used to pay the domain fees.
● Status: Indicates whether the domain is active or expired.
● You can find the domain’s next expiration date by noting the phrase under each domain, such as:
“Renews on August 20, 2026”.
● To cancel auto-renewal, tap the three dots (…) and select “Disable auto-renewal”.

Log out:

It is used to end the current session and securely log out of the account.